Information

Shopping on ALESSANDRODIMARCO.COM is quite simple. You can navigate from the site’s homepage or consult our collection catalogue by selecting a category from the navigation bar. By clicking on the image of the interested item you may view more pictures and details.

Each item can be viewed in more detail by simply passing over the image with your mouse.

On the righthand side you can view more details such as fabric type, color, and available sizes. You may choose the number of items to purchase before proceeding to checkout.

Products may sometimes appear with a ‘pre-order’ caption. This means that it is possible to reserve an item that is being manufactured and is therefore not yet available for immediate shipment.

For these and all other items, customisations or special sizes can be requested.

All Pre-ordered, Customised, and Tailor-made items will begin to be processed immediately after orders have been made and despatched all together.

Pre-ordered, Customised, and Tailor-made items can be purchased via Credit Card or Bank Transfer.
Credit Card: at the end of your order, the bank that issued your credit card will be requested to verify the data you provided; the validity of the card details will be confirmed via a payment preauthorisation of the whole amount.

This preauthorisation does not debit anything nor does it cause any funds to be transferred to or from your current account. Your account will be debited when your item is despatched.

Bank Transfer: with this method, payment is made before your chosen item is despatched.

Deliveries of Pre-ordered, Customised, or Tailor-made products take between 3 and 6 weeks to arrive from the day the order is made.

In any case, we will send you a confirmation e-mail of your pre-order, which will be followed by another as soon as your package has been despatched.

Customised and Tailor-made items do not come under the usual terms of sale, therefore they cannot be returned or cancelled.

Clicking on the shopping bag icon will open up a summary of your orders, where you will be able to choose to continue with your purchase or remove any of the products.

If you have a promotional code, you will have to type it into the relevant field. The system will recalculate the cost of the product by deducting the amount or percentage of the promotion, and it will include the delivery costs for you to then complete the order.

If you click on the Purchase/Checkout button, the system will automatically direct you to where you can complete your order.

The total amount to pay for the order that will appear on the first page will be the final total amount. Confirm your details to finalise the purchase.

If you want to send your item as a gift or to a different address to the one that has already been saved, select the option “SEND TO A DIFFERENT ADDRESS?”. When making your purchase, you will have to provide your (sender) details and the address of the recipient or destination.

The gift or purchased item will be despatched to the delivery address provided, WITHOUT THE PRICE OF THE PRODUCTS BEING SHOWN; billing documentation for the order will be sent via e-mail to the billing e-mail address.
Remember that you must complete your order by specifying the country you want your item sent to.

In order to complete your order, you will have to fill in the billing details, and, if the product has to be delivered to an address that is different to the billing address, you will have to select the relevant box and type in the details of the person that the product is being delivered to. To finish, you will have to choose the payment type that is the most suitable for you (see payments), where you will also have to accept the conditions of sale.

All details pertaining to your order will be summarised on the ‘Complete Order’ page. Remember that once your order has been confirmed, it will no longer be possible to make any changes.

Your purchase is complete when you get to our checkout page, where you will be given an Order Number. A few minutes later, you will also receive a confirmation e-mail.

Alessandro Di Marco srl is not responsible for any errors contained within the address being used to send purchased items, nor is it responsible for errors, losses, or possible delays due to customs procedures and checks or any other situation that cannot be directly controlled by Alessandro Di Marco srl.

Orders made at the weekend will be processed the following Monday morning. Orders made on a bank holiday will be processed on the following working day.

Italy: 3-4 business days

Europe: up to 7 business days

Worldwide: up to 10 business days

We accept MasterCard, Visa and American Express debit and credit cards. If you wish to pay with Visa ELECTRON you may need authorization from your bank for online purchases. If you are using a prepaid card, please retain it for a possible refund.

Payments are managed by Banca Sella’s GESTPAY service.

To utilise this payment method, you must have a PayPal account.

Once you have confirmed all details of the order, you will be redirected to the PayPal site to log in to your account where you may complete payment. Once transaction is complete, you will return automatically to ALESSANDRODIMARCO.COM.

If you choose to pay via wire transfer, you will receive a confirmation e-mail in which you will find all relative information regarding your order and our bank details where to make the transfer as shown below.

Alessandro Di Marco S.r.l.

Deutsche Bank
IBAN:
BIC/SWIFT:

Please specify name and order number.

If you are an Italian resident, you may choose to use the cash upon delivery option up to a maximum of €3,000. This payment method has an additional cost of €10.

Only the exact amount will be accepted by the courier and will not give change. Cheques are also not accepted.

Unless otherwise specified, we will by default consider the billing address same as the shipping address.

If you wish to provide a different shipping address, click on “Ship to a different address”. For delivery in Italy, team is already included.

Payment is debited from your card at time of dispatch. Please note that only those items which have been dispatched will be debited.

This debit will appear as ADM FIRENZE on your bank statement.

Una volta che avremo ricevuto il tuo reso e controllato che tutti i requisiti siano stati rispettati, riceverai una e-mail di conferma.

Once we have received your returned item and checked that all requirements have been met, you will receive a confirmation e-mail.

Your refund will be processed on the same day that we approve your item, onto the credit or debit card used to make the order. The amount of time required before you are able to see the refund credited to your account will depend on the bank that issued your card.

Once our warehouse has received your returned item and checked that all requirements have been met, you will receive a confirmation e-mail.

Once we have received your returned item, we will pay the refund onto your PayPal account, which will be visible within the following 24 hours. The actual refund onto your credit card from your PayPal account will depend on the bank that issued your card.

After our warehouse has approved your returned item and checked that ALL REQUIREMENTS have been met, you will receive a confirmation e-mail.

The refund will be paid to the current account indicated by you on the RETURNS FORM. Our Bank usually processes refunds within 5 working days of receiving our request, and the refunded amount will be visible on your bank statement a few days later. You can check the refund on your online account or by contacting your bank.

Remember that you need to have a bank or postal current account to be able to receive any refunds.
You will be asked for the account holder’s name and the IBAN code. You can find this information on your bank statement, or you can ask your bank for it.

Only the customer (a person making purchases for purposes that are not related to professional or business activities) has the right to cancel their order without being penalised or having to provide any reasons, within 14 days of receiving their Products.

The Customer expressly acknowledges that providing a VAT number on the purchase order automatically qualifies them as a legal person.

The right to cancel can be validly exercised only if the following conditions are met:
– this right can only be exercised in relation to Products purchased in their entirety;
– any purchased Products must be returned in the same state they were received in. They must be intact and returned in their original packaging, and come complete with all of their parts (including any packing materials, documentation, or accessories).

The right to cancel is exercised when you inform us in writing at info@alessandrodimarco.it within the previously mentioned 14 days of delivery.

If for any reason you are not satisfied with your order, you have the right to cancel it (exchange it, receive a voucher, or obtain a refund) within and no later than 14 DAYS FROM THE DATE YOU RECEIVED YOUR PACKAGE.

Once you have exercised your right to cancel within 14 days of receiving your item by informing us in writing, you will then be able to proceed with sending everything to:

Alessandro Di Marco
Via F. Ferrucci no. 331
59100 Prato (PO) Italy

Complete all of the sections on the Returns Form (which can be downloaded from this link) and send it via e-mail to the address return@alessandrodimarco.com. Customer service will send you a Returns Authorisation Number via e-mail (which must be written on the returns form that you will send together with your items);
Make sure that the products are the same as when you received them. They must be returned intact in their original packaging, and come complete with all of their parts. Carefully wrap them up inside an outer box that has the same strength as the one you received (you can also use the same one and cover the original shipping information). If there were several products in the same order, they must all be returned together in a single package. Attach the pre-printed label that you will have been sent via e-mail onto the box.

All costs for returning your items are to be borne by you. We kindly advise you to insure your package against theft, loss, or damage during transportation. If your product is not insured and it has been damaged or lost during transportation, we reserve the right to charge you for any damages incurred.

Returns must be sent via Courier within and no later than 14 days from informing us of your return to the address that was provided to you via e-mail.

When your item arrives at our warehouse, we shall check the integrity of the package and refund you for the amount you paid for the purchased item, excluding any costs incurred for returning it.

The following will not be accepted for refunds or exchanges:
– Items that are missing their original seals, labels, or packaging. If these essential requirements are missing, these products will be considered as “used”;
– Items that have been used, worn, washed, damaged, or whose appearance has been altered;
– Items that were pre-ordered, custom-made, or clearly personalised upon the express request of the customer;
– Items returned with charges paid on delivery.

We kindly remind you that we can only provide refunds for products that have been returned correctly. They must therefore look the same as when they were purchased, and be in a “like new” condition so that they are ready to be sold again.

If your returned item does not meet these conditions, we will not give you a refund or exchange it, and the package will be sent back to you. You will be charged for the transportation costs or charged a penalty worth between 60% and 80% of the value of your purchase, depending on the conditions of your returned item when it arrives.

You can check the status of your return at any time by going to the ‘My Returns’ section, or with the Search Number XXX that you can find on your copy of the receipt.

We reserve the right to refuse products that we have been informed about or have been sent back to us late, or items that are not in the same condition as when they were sent.

REFUNDING YOUR RETURNED ITEM
After our warehouse has received your returned item and checked that all conditions have been met (the integrity of the product), we will then proceed to give you a refund or an exchange for the product.
The refund will be made in euros and – if the item has been sent from abroad – any potential differences in the exchange rate, customs fees, VAT, or duty will not be refunded. However, you should be able to get the money back for these charges by directly contacting the customs office.

The amount of time required for the refund to be made will depend on the payment method used. However, in any case, it will be processed within 30 (thirty) days of receiving your request to return your item:
– PURCHASES WITH A CREDIT OR DEBIT CARD: the amount of time required before you are able to see the refund credited to your account will depend on the bank that issued your card;
– PURCHASES PAID FOR IN CASH UPON DELIVERY OR VIA A BANK TRANSFER
– IN ADVANCE: the refund will be paid via bank transfer to the bank or postal Current Account indicated by you (account holder’s name and IBAN code). The amount of time required for the refund to be paid will depend on whether the details you entered are correct. Our Bank usually processes refunds within 5 working days of receiving our request, and the refunded amount will be visible on your bank statement a few days later. You can check the refund via your home banking account or by contacting your bank.
– PURCHASES WITH PAYPAL: the refund will be paid onto your PayPal account, which will be visible within 24 hours of receiving our confirmation e-mail. The actual refund onto your credit card from your PayPal account will depend on the bank that issued your card.

When the recipient of the products indicated on the order form is not the same person that made the payment for the amount due for their purchase, the refund of this amount, should they wish to exercise their right to cancel, will be paid to the person who made the payment.

If you wish to return a product, shipping costs will be borne by you. It will also be your responsibility if the product becomes lost or damaged.